Eastlight Logistics
QuoteTrack

Safety & Precautions

Parcel safety and precautions

Use these precautions when receiving parcels, payment requests or messages claiming to be connected to an Eastlight delivery.

Verify unexpected deliveries

If you are not expecting a parcel, confirm the sender and parcel reference before accepting or paying for the delivery.

Be careful with payment requests

Do not transfer money based only on an unexpected message, link or personal payment request. Confirm payment instructions directly with Eastlight using the contact details published on this website.

Check links and messages

Do not open suspicious links or provide passwords, one-time PINs or banking information through an unverified message.

Respect delivery staff

Delivery staff may not be the seller or sender of a parcel. If there is a problem with the goods or payment request, contact Eastlight and the seller rather than confronting the driver.

If a parcel looks suspicious

  • Do not pay for a parcel you did not order
  • Confirm the sender
  • Confirm the tracking reference
  • Contact Eastlight directly
  • Reject the parcel where the delivery cannot be verified